Refund & Cancellation Policy

Last updated: August 2026

We want you to be satisfied with your purchase. This policy explains cancellations, returns, and refunds for orders placed on the Ecovia website.

1. Order cancellation

You may request cancellation before your order is dispatched by emailing care@ecovia-pro.com with your order number. Once an order has been dispatched, it cannot be cancelled but may be eligible for return below.

2. Returns

Products are eligible for return if:

• they arrive damaged, defective, or incorrect; or
• they are unopened, unused, and in their original packaging.

Return requests must be raised within 7 days of delivery. For damaged or wrong items, please share photos and your order number so we can resolve it quickly. For hygiene and safety reasons, opened or used consumable chemicals cannot be returned unless they were defective.

3. Refunds

Once a return is approved and (where applicable) received/verified, we issue the refund to your original payment method via Razorpay, typically within 5–7 business days. The time for the amount to appear depends on your bank or provider. Shipping charges, if any, are non-refundable except where the return is due to our error.

4. How to request

Email care@ecovia-pro.comor call +91 63787 96753 with your order number and reason. We’ll guide you through the next steps.